Factors Influencing Effectiveness in Handling Difficult Customers in Direct Customer-Contact Positions

Author(s): Kyle VandeVenter, Richard Kellogg, Farhiya Muhidin, Ka Lang Lor, Kaitlyn Zbichorski, Mariah McDonough, Emily Doran, Kelsi Engelhardt

Faculty Sponsor: Allen Huffcutt (Business)

Keywords: Employee, Effectiveness, Personality